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Service Assurance

We understand our clients have dynamic business
requirements that evolve year-over-year. As a part of
our commitment to client-centric continuous improvement,
we define support service agreements designed to go beyond
standard expectations and make available tiers of service and
a global support schedule.

Regardless of whether you are a new or renewing EditShare
client, we look forward to delivering an exceptional client experience, while offering you the flexibility to select the specific level of service
that best fits your requirements.

Service Levels

EditShare Service Levels

Get Support for EditShare Solutions

Get Support for EFS, FLEX & FLOW

Contact Support

Get Support for MediaSilo

Contact Support

Get Support for Wiredrive

Contact Support

Get Support for

Contact Support

Additional Resources


Easily manage your EditShare licenses.

License Portal


Stay up-to-date with the latest software improvements.

Latest Updates

Product Announcements

Product lifecycle information related to End-of-Life, End-of-Sale.

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License Agreements / Legal

Terms and Conditions of Sale and License

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Email: Phone: +1 617 782 0479


Email: Phone: +44 (0)20 7183 2255


Email: Phone: +61 7 3171 2950