End of Life Policy

Table of Contents

Forward

Trademark Acknowledgments

Publication Disclaimer

Copyright

Introductions

Definition of Terms

End of Sale

End of Support

End of Life

Warranty

End of Life Process

Product Specific Information

Geevs

Application Software

Operating System

Hardware

Transition Solutions

Table A: End-of-Life Hardware List

Table B: End of Life Software List

Example End-of-Life Timeline

Forward

Trademark Acknowledgments

EditShare and the EditShare logo are trademarks or registered trademarks of EditShare and/or its affiliates in the U.S. and other countries. 

Third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between EditShare and any other company.

Publication Disclaimer

EditShare Limited assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent. A printed copy of this document is considered uncontrolled. Refer to the online version for the latest revision.

Copyright

© 2020 EditShare and/or its affiliates. All rights reserved.

Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of EditShare LLC.

Introductions

Every product has a Product Life Cycle. Products reach an end of life due to factors such as technology innovation, hardware maturity and market demand.

This document lays out EditShare’s End of Life process and also lists our hardware and software platforms that are either End of Life or in the process of transitioning through the End of Life process cycle.

This version of the document supersedes all previous versions  that relate to End of Lie.

Definition of Terms

End of Sale

Last official date to buy the respective product or order the product, service or subscriptions through EditShare point-of-sale mechanisms.

End of Support

Last official date to open a ticket for support on the respective product.

End of Life

The date for when a product is being officially retired by EditShare and is at the end of the product life cycle. It is at this point when it is no longer worked on by the EditShare R&D organization.

Warranty

EditShare warrants the EditShare-branded hardware product and accessories contained in the original packaging (“EditShare Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of FIVE (5) YEARS from the date of original purchase by the end-user purchaser (“Warranty Period”). EditShare’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

End of Life Process

EditShare understands that End of Sale and End of Life milestones have the potential to impact any products in the field. EditShare has documented a set of general policy guidelines as follows:

1. Before an End-of-Life milestone has been reached,
   1. A product End-of-Sale statement will be announced 2 years prior.
   2. An End-of-Sale announcement will come approximately 1 year prior to the End-of-Sale milestone, hence approximately 3 years before End of Life.
2. Access to EditShare Support will be available depending on the status of a customer’s Service Level Agreement (SLA).
   1. Customers on an active and fully paid Standard (Basic) SLA are granted access to EditShare support Monday through Friday during business hours (9×5).
   2. Customers on an active and fully paid Premium SLA are granted access to EditShare support Monday through Friday all hours (24×5).
   3. Customers on an active and fully paid Expert SLA are granted access to EditShare support 7 days a week all hours (24×7).
3. Support for End of Sale hardware will be available for up to 2 years from the date of shipment.
4. Once a product has reached the End of Life milestone, support for that respective product is no longer available.
5. Hardware warranty replacements will be available for 5 years starting at the time of shipment assuming a continuous active support agreement has been in place between the customer and EditShare. The End User is responsible for shipping costs.
6. EditShare has decided to immediately End of Life certain prior-generation products. Any customers with an active and fully paid support contract for this equipment that extends beyond an End-of-Life date, will receive support until their respective contract has expired. Please see Table A for more information.
7. Software support for the current and previously released major version of software is available (major version refers to EFS7, EFS2020, EFS2021 and so on).
8. Any new major software version release will be accompanied by an End-Of-Life notice for the one previous to the last. For example – a release of version 2020, will include an End-of-Life for version 6 which came two releases before 2020.
9. All software End-of-Life will be announced with 6 months’ notice. Please see Table B for more information.
10. When a product has gone End-of-Life, it has also gone End-of-Support. This means there is no support for any product that has gone End-of-Life. EditShare suggests replacing any existing hardware between the End-of-Sale and End-of-Life period.
11. If a third party part or product has gone End-of-Sale, EditShare cannot guarantee a replacement part or product. This includes but not limited to switches, tape drives and UPS units. EditShare offers numerous options for extending the warranty on 3rd party equipment that we provide.
12. If a third party part or product has gone End-of-Life, EditShare can no longer support that particular part or product or offer extended warranties.
13. EditShare suggests updating all hardware every five years to ensure data safety and optimal performance.
14. EditShare does not offer customers support contract purchases that extend beyond the hardware or software lifespan.

Please work with your Inside Sales and Regional Support Manager for questions regarding a specific customers’ hardware or software.

Product Specific Information

Geevs

Application Software

End of Support for Geevs software is defined as two years of bug fixes, maintenance releases, or patches for critical bugs when reported via Editshare Support. Customers on an EditShare support agreement will have access to these updates.

After the second year, EditShare may provide bug fixes, and/or software patches to maintain compatibility with FLOW2020 and 2021 at the time the issue is reported. Customers may be required to install a newer software version of FLOW Geevs to receive any of the above continued software support. Customers on an EditShare support agreement have access to these FLOW updates. Customers without a support agreement for FLOW should contact their sales representative in order to obtain one.

Compatibility between Geevs and FLOW is expected to be maintained through FLOW 2021 (approximately September 2021).

Operating System

The Geevs application is based on the Microsoft Windows version 7 operating system – only Enhanced Security Updates are available for purchase from EditShare. No other OS upgrades are planned by Microsoft at this time.

Hardware

The Geevs hardware warranty is valid for 5 years from the original date of sale of the system assuming a continuous active support agreement has been in place between the customer and EditShare.

Transition Solutions

Customers seeking EditShare’s alternative solutions to SDI ingest including multicam  based studio workflows have a migration path for improved functionality via FLOW and its associated baseband ingest solutions.

Customers interested in channel playout and news solutions have multiple options with our partnership with Imagine, or our VBOX product lines.

Please reach out to your EditShare sales representative or channel partner to discuss Geevs trade-in options.                   

Table A: End-of-Life Hardware List

Table B: End of Life Software List